World host principles of customer service
This course is designed to provide customer service training to all businesses wanting to improve their customer experience, helping businesses to gain a competitive edge and putting Scotland firmly on the map as a world leader.
•Welcoming People skills
•What forms a first impression?
•The communication process
•Why should I handle customer concerns?
•Effective listening
•Topics to avoid
•Value of tourism
•Visitor needs
•Personalised key commitments