World host principles of customer service

This course is designed to provide customer service training to all businesses wanting to improve their customer experience, helping businesses to gain a competitive edge and putting Scotland firmly on the map as a world leader.

•Welcoming People skills

•What forms a first impression?

•The communication process

•Why should I handle customer concerns?

•Effective listening

•Topics to avoid

•Value of tourism

•Visitor needs

•Personalised key commitments